24x7 helpdesk for business-critical issues

Benefit from:

• A technical service from accredited technical professionals
• Cost-effective annual billing
• Out of hours technical support

Overview

We appreciate that not every company wants to commit to a formal support contract but would still like to ensure there’s somebody to turn to should the worst happen outside of working hours.

This is why we’ve created our ‘Out of Hours Helpdesk Service’. Building upon the coverage received via our Cloud Assure Support Standard and Premium service offerings, it provides access to our helpdesk team 24x7 for those business-critical issues. Banked time is purchased in hourly blocks and called upon when you need us.

• Remote break/fix support delivered by our Microsoft certified helpdesk team
• 2-hour response SLA for business-critical issues (Severity A/1)
• Microsoft support incident escalation service
• Service availability Monday through Friday 17:30 to 08:30 and both Saturday and Sunday
  

Once your order is placed, you will be contacted a member of our Technical Account Management team to scope your requirement.

This service is paid on a yearly basis. There is a monthly payment option available too.