Blending physical and digital worlds together

Benefit from:

  • More personal computing
  • Productivity
  • Reinventing business processes
  • Empowering employees
  • Embracing new technologies


With Dynamics 365, customers are re-imagining their business processes by leveraging modern, unified, intelligent, and adaptable solutions that bring together vast amounts of data across their organisation to empower their employees.

Mixed Reality enables a totally new dimension to this solution because of the unique capabilities it delivers.

First-line Workers need information in context at the right place, and at the right time, that they can use hands-free to produce greater impact for their organisations.

By integrating Mixed Reality business applications with the common data service that underlies Dynamics 365, companies can truly transform scenarios that leverage the full value of connected data and workflows.

Dynamics 365 Remote Assist

Solve problems faster in context with Mixed Reality by modernising field services, solving problems in minutes, not days, and by connecting with the best of Microsoft.

Features include:

  • Hands-free audio and video calling*
  • Microsoft Teams compatibility
  • Mixed Reality annotations, such as 2-way inking and arrow insertion that's anchored to the real-world
  • In-call text chat
  • OneDrive integration, file sharing and display
  • AAD authentication and single sign-on
  • HoloLens users can share their view of another app by running Remote Assist in the background
  • HoloLens users can capture Mixed Reality photos during calls
  • Project your desktop screen to the HoloLens user's view
  • Automatically adjust volume based on the environment noise level
  • Dynamics 365 for Field Service integration**
  • Works on HoloLens, with PC or mobile***

*Requires HoloLens, a valid Dynamics 365 Remote Assist licence, and a valid Office 365 licence with Microsoft Teams

** Requires a separate licence for Dynamics 365 for Field Service. To view links to Power BI dashboards, a separate Power BI license is required

*** Mixed Reality annotations and file sharing not available on mobile

Dynamics 365 Layout

Design spaces in context with Mixed Reality. Experience room layouts in real-world scale, edit physical designs easily, and move from concept to completion with confidence.

Features include:

  • Works on HoloLens or Windows Mixed Reality headsets
  • Spatial mapping of floors, walls, and ceilings*
  • Pre-loaded with 3D models
  • Drag, drop, resize, rotate, and copy models as 3D holograms
  • AAD authentication and single sign-on
  • Adjust volume automatically
  • Import custom 3D models**
  • Import custom floorplans***
  • Video sharing compatibility for easy sharing

*Requires Microsoft HoloLens; not available on Windows Mixed Reality headsets

**To import custom models, users must download Dynamics 365 Import Tool (Preview) from the Microsoft Store

***Requires Dynamics 365 Import Tool (Preview), a separate Visio licence, and the Visio Add-in for Microsoft Dynamics 365 Layout

****Requires a separate video calling app such as Microsoft Dynamics 365 Remote Assist on HoloLens or Microsoft Teams on a Windows Mixed Reality Ultra PC

Commercial and Academic subscriptions are available for both of these products.

If you would like to know more, please email cloud@greymatter.com for more info.